That means we hold ourselves to some unusually high standards
Because you are a person, not a policy.
So what does that mean? It means Trusted Choice® agents bring more to the table. They give you more options, prices you’ll love, and the support to make the whole process easy.
That’s our pledge to you, and all of our clients. And if we ever come up short on these commitments, please let us know so we can make it right.
Our Pledge of Performance promises that we will:
- Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help you solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.